My Reviews
Feedback you've written on suppliers, 3PLs and agencies in the directory — and the replies they've posted back.
Best mailer supplier we've used in 4 years
Ran 12,000 custom printed mailers through them for our Q1 launch. Print registration was dead-on across three SKUs, and they caught a bleed issue in our artwork before going to press. Landed cost came in 11% under our previous vendor even after freight.
Thank you for the detailed feedback! Your artwork team was great to work with. We've added your SKU profiles to file so reorders skip the proofing round.
Solid pick rates, weak communication on exceptions
Accuracy has been 99.4% over ~6,000 orders, which is fine. The problem is exception handling — a damaged pallet sat unreported for five days and we only found it when our inventory sync flagged the variance. Great warehouse, needs an account manager.
This is fair and we own it. We've since assigned a named account manager to every client over 3,000 orders/month and exceptions now trigger an email within 4 business hours.
Appreciate the follow-up — the new exception alerts have been landing same-day. Will revisit the rating after another quarter.
Reliable on FCL, pricier on LCL consolidation
Three 40HQ containers from Ningbo, all cleared without a hold. Their customs docs are clean and they flag HTS mismatches up front. LCL quotes ran about 15% above two other forwarders we bid out, so we split the business.
Missed two deadlines on an Amazon A+ refresh
Scope was six A+ modules and a brand story. First delivery was nine days late and used low-res lifestyle shots we had already rejected. The final files were usable but it cost us a launch window.
We're sorry — that project overlapped a designer transition on our side. We've refunded 30% of the engagement and would welcome the chance to redo the modules at no cost.
QC inspection caught a defect run before shipping
Pre-shipment inspection flagged a hinge tolerance issue on 1,800 units. They held the container, ran a re-work with the factory, and we shipped four days late instead of eating a full return wave. Worth every dollar of the inspection fee.
Glad we caught it. We've kept the hinge tolerance on your standing AQL checklist for future runs.
Finally got our COGS matching our P&L
Took them about six weeks to untangle two years of mis-mapped Amazon settlements. Monthly close now lands on day 6 instead of day 20. Docking a star because onboarding communication was slow the first month.